Refunds and returns

Returns

To be returned, your item must meet the following criteria (unless defective): it should be unused and in the same condition as when you received it. All hardware must be returned in its original packaging, including any outer sleeve, as these contain the product serial numbers. Unfortunately, we cannot accept any hardware without this packaging. Any free gifts or samples included with your purchase are yours to keep.

To request a return, please email us at support@flawlessvapedistro.co.uk with your original order number and the reason for returning any specific items from your order. Once we receive your request, we may ask for further information, such as photographs or a video, for clarification. If your request is approved, we will provide you with instructions on how to send back the items.

If your return is approved, please make sure your items are securely packaged to prevent any damage in transit. You can use any suitable packaging material: old newspapers work well!

What happens when the product is returned

Please allow up to 5 working days for your return to be processed.

Once your return has been received it will be inspected. We will email you to let you know whether the return has been approved or rejected. If rejected, the return will be sent back to you. If approved, we will contact you to confirm the return option.

Exchanges

If you wish to exchange your item, the quickest and simplest method is to place a new order for the item you want and then contact us by email. We will give you instructions on how to return the unused items for a refund. This way you promptly receive the correct items, and your refund is processed as soon as the items are returned to us.

Refunds

Once we have received and inspected your return, and assuming everything is in order, we will refund the value of the product, excluding any original postage charges. The refund will be made to the original payment method. Please allow a few days for the refunded funds to appear in your account.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company: it may take some time before your refund is officially posted. Next, contact your bank; there is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please contact us at support@flawlessvapedistro.co.uk.

Sending your return

Send your product to:

Flawless Vape Distribution
7 Sheene Road
Leicester
LE4 1BF

You will be responsible for paying your own shipping costs for returning your item. If the item you are returning is defective, please contact us and we will provide you with a prepaid postage label or arrange a collection (UK only).

If an item is returned to us without prior authorisation, any return postage fees incurred will not be refunded.

Depending on where you live, the time it takes for your exchanged product to reach you may vary. You should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Customs, duties and taxes

Flawless UK Vape Distribution Ltd is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, returns etc.).

The importer will be responsible for any and all shipment fees if the parcel is rejected by the customs office in the destination country.